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UCCX Wrap up audible reminder.

Scott Bailey
Level 1
Level 1

Is there a way to have an audible announcement when the agent completes a call to remind them to enter the wrap up code?  Automatic wrap up is enabled but they want the audible reminder.  A screen pop that is more obvious would also work.

UCCX 12.5

2 Replies 2

You'll have to create a custom gadget to do this. Very doable, we've done it where there was an audible tone for other scenario so it can be done.

david

grebac.2ring
Level 5
Level 5

@Scott Bailey our Gadgets for Cisco Finesse can do this out of the box. I can walk you through all the options on a short webex. It would only require two VMs, and the most basic self-hosted subscription via CCW (cisco's ecommerce)- please see "2Ring-SB" part number for more. And here is a list of all the features provided by 2Ring Gadgets for Cisco Finesse https://www.2ring.com/products-manager/gadgets-for-cisco-finesse/features/