UCCX wrapup codes based on Script / dialed number

[mschweitzer]

Hi,

is it possible to change the workflow group in the call flow (routing script) so that an agent get a different list of wrap up codes?

For example I have an agent who is working for different services support and sales.

When he gets a call for sales, he should only be able to select the wrapup codes for sales and if he gets a call support only those for this topic.

kind regards

Markus

[Anthony Holloway]

No, not with the standard feature set.  Cisco Agent Desktop is highly customizable though, so that's not so say you couldn't engineer, or pay for, a solution that could.  i.e., Call drops, action fires, app runs, agent input, app saves input