03-04-2021 08:32 AM
Does anyone know if it's possible to use the write document step to save a prompt on an external server/directory? I want to record a prompt and have it stored and accessible on a remote server.
Use case: Site managers call in to leave a voice message for employees for their location. Employees can call in to hear that message. Want something cleaner than using voicemail system and without additional licensing costs.
03-05-2021 10:57 AM
Is there a requirement to save the message “off box?” It would easy enough to create an application /IVR style on UCCX that handles all of this on box; both call-in to leave the message, and then for employees to call and retrieve/ listen to it. You could even create a distribution to send the recorded message or notification via email that an updated message is waiting to be heard...
Not sure if this meets your requirements, that’s how I would do this...
-Sean
03-05-2021 11:41 AM
Hi Sean,
Thanks for the reply. I thought about keeping it on box but I thought there was a space limitation for storing prompts. I was concerned I might exceed it. There potentially could be a couple hundred messages possibly over a minute or two long.
This is an older doc but it discusses the storage space for prompts.
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