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UCCX5 - Can't update as error says Backup is still running!

Hello,

I have a UCCx 5 server whre I need to make some changes.

However, when I logon to appadmin I'm told the Backup is still running and so I'm blocked.

The system still thinks its running the Backup from 23/3/12.

How can I release the Backup or release the system.

I'm hoping that there is a log file of some kind that simply locks access and can easily be removed/rewritten and the Node restarted.

Have any of you guys seen this issue and can point me in the right direction?

Many thanks

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Engager

Hi ,

Please delete the folder C:\STI (to be at the safer side keep a copy of this STI folder in some network location) and restart the Node Manager and check, it should work.

Hope it helps.

Anand

Pls rate helpful posts !!

View solution in original post

5 REPLIES 5
Highlighted
Engager

Hi ,

Please delete the folder C:\STI (to be at the safer side keep a copy of this STI folder in some network location) and restart the Node Manager and check, it should work.

Hope it helps.

Anand

Pls rate helpful posts !!

View solution in original post

Highlighted

Hi,

Thanks, all sorted.

My customer thanks you as much as I do, saved a lot of time and trouble.

Much appreciated.

Regards

Chris

Highlighted

Hi Chris,

Glad to know that it saved your time, happy to see others being happy.

Thanks,

Anand

Highlighted
Advocate

Hi,

you might also want to check this out:

https://supportforums.cisco.com/docs/DOC-5082

G.

Highlighted

Thanks,

In this instance, I'm just trying to update the skills and teams, rather than update the CRS itself.

I appreciate the reply.

Regards

Chris