UCCX7 script do grade function?

[Wesley Xianchang Wu]

Hi Everyone,

I just want to know can i do the service grade function in my current UCCX7. this means that when user finish take with our agent, then our agent can say please wait a moment, please give my service grade from 1 - 9. thanks. then the user can press 1 - 9. and then auto say thanks.

do we need more addition hardware/software?

or can you please provide a template script?

thanks.

[antonio.vazquez · Accepted solution]

Hi,

I have implemented this as follows:

     - Programming a task button with a blind transfer in the Agent Desktop App.

     - Programming an script that picks entered digits and save it into a database table or a xml

HTH

Regards,

Antonio

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[Wesley Xianchang Wu]

Hi Antonio,

Thanks for your quickly reply.

can you please share your script and xml profile to me? thanks in advance!

or you can send me a email: wuyang_0008@hotmail.com

thanks.

[antonio.vazquez]

Hi,

I'll try to find it because actually I haven't access to this customer.

Regards

[Wesley Xianchang Wu]

HI Antonio,

thanks a lot. hope you can find it.