UCCX8.5 Premium Call Recording Issue - No audio when using soft phone
I just have UCCX8.5 configured with its own call recording, found one weird issue:
I could record on my hard phone successfully. But when I try to record on my soft phone-CIPC, there is no audio at all in the recorded file. I can't hear anything from the recorded file. I still could see the duration, time etc. via supervisor desktop application. The contact calls work fine with agents' soft phone. Just the call recording has the issues.
Any advice to resolve the issue? UCCX version 8.5, I am using its own call recording.
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