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Explorer

UCCX8.5 Premium Call Recording Issue - No audio when using soft phone

Hi all, 

I just have UCCX8.5 configured with its own call recording, found one weird issue:

I could record on my hard phone successfully.  But when I try to record on my soft phone-CIPC, there is no audio at all in the recorded file. I can't hear anything from the recorded file. I still could see the duration, time etc. via supervisor desktop application.   The contact calls work fine with agents' soft phone. Just the call recording has the issues.

Any advice to resolve the issue?  UCCX version 8.5, I am using its own call recording. 

Your thoughts and input are highly appreciated. 

Master001

2 REPLIES 2
Highlighted
Participant

Hi,

Hi,

Take a look.

Hope it helps.

https://supportforums.cisco.com/discussion/11638276/recording-and-monitoring-when-agents-us-cipc

https://wiklunds.wordpress.com/2012/06/03/uccx-8-5-cadcsd-call-recording-and-silent-monitoring/

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-cti-desktop/28646-silent-monitoring.html

Highlighted
Explorer

During these testing days, I

During these testing days, I have found that hard phone has recording issue as well.  

The "span port enable" on the phone configuration of CUCM, resolved the issue.  However, the soft phone seems to still have issue.  

Any thoughts? Suggestions? 

Master001

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