01-30-2011 10:47 PM - edited 03-14-2019 07:17 AM
IN UCXX 7.0 , every day two to three times ucxx agent are getting reserved starte, then we are restaring the CXX services.
As per cisco document, I enable the interruptible option under the palyprompt, but no any success.
02-03-2011 07:27 AM
Hi
To figure out precisely the cause of the issue we will require in MIVR/CAD trace analysis. I will suggest you to open a TAC case in this regard.
Thank you
Anuj
02-03-2011 01:21 PM
Be sure all your CTI ports are configured well, and associated with the jtapi user.
Regards,
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