Unable to activate Smart license for CVP & ICM in PCCE 12.5.1 setup

[Ramamoorthy Shanmugam]

Dear All,

Unable to activate Smart license for CVP & ICM in PCCE 12.5.1 setup. We can telnet this address from Primary AWD server “ telnet tools.cisco.com 443”

We were able to complete the License Type, Transport setting except for Token  Registered. Getting the below error please let me know the reason.

https://tools.cisco.com/its/service/oddce/services/DDCEService or “tools.cisco.com” Port no: 443

0001276483: 10.10.10.20: Apr 05 2021 19:05:27.292 +0300: %CCBU_176328-SMARTLICENSEOPERATIONS-6-REST_API_INFO: Committing records (verified=true): [cdbRecord cptr = 539194360 [tableName: Smart_License_Server op: OP_UPDATE fields: {FutureUseInt2=-1, FutureUseInt1=0, SmartCode={enc:1}sya1BisvDmkEaBBxdTTLCQ==, OutOfCompliance=N, TransportUrl=https://tools.cisco.com/its/service/oddce/services/DDCEService, SmartLicenseServerID=5000, LicenseType=1, ChangeStamp=4, OutOfComplianceCount=-1, IsProvisionAllowed=Y, SerialNumber=e11474c3-375e-4803-a5bf-b3a2f601a0c9, ExcludeSpikes=Y, DeploymentMode=1, TransportMode=1, TransportType=0, ProxyPort=-1}]]
0001276484: 10.10.10.20: Apr 05 2021 19:05:27.292 +0300: %CCBU_176328-SMARTLICENSEOPERATIONS-6-REST_API_INFO: CdbTransaction.commit: attempting to acquire lock of size: 0
0001276485: 10.10.10.20: Apr 05 2021 19:05:27.901 +0300: %CCBU_176328-SMARTLICENSEOPERATIONS-6-REST_API_INFO: CdbTransaction.commit: time to acquire lock (ms): 0 time to commit (ms): 603
0001276486: 10.10.10.20: Apr 05 2021 19:05:27.901 +0300: %CCBU_176328-SMARTLICENSEOPERATIONS-6-REST_API_INFO: Found configuration changes in the following tables: [Smart_License_Server]
0001276487: 10.10.10.20: Apr 05 2021 19:05:27.917 +0300: %CCBU_176328-SMARTLICENSEOPERATIONS-6-REST_API_INFO: WebConfigService :: startOrchestration
0000119738: 10.10.10.20: Apr 05 2021 19:05:28.057 +0300: %CCBU_ajp-nio-127.0.0.1-8009-exec-217-6-REQUEST_START: %[ip.orig=10.37.21.67][method_name=GET][parameter_name={ _=[1617638687717] }][port.orig=53011][protocol=HTTP/1.1][resource_name=/smartlicense/transportinfo/5000][usr=administrator@RAMCCE.LOCAL]: Request start
0001276488: 10.10.10.20: Apr 05 2021 19:05:28.057 +0300: %CCBU_ajp-nio-127.0.0.1-8009-exec-217-6-REST_API_INFO: User name: RAMCCE\Administrator, service: smartlicense, role: Administrator, deployment type: CCEPACM1, access: FULL

The firewall team has opened all the required URL & Ports and telnet is a success.

The same way we tried for UCCE & PCCE 12.5.1 customer it was working fine.

Ram.S

[bill.king1]

CAn you clarify what you mean at the end? You say it worked for a UCCE & PCCE 12.5 customer, but at the top of the post you mentioned that it isn't working for a PCCE 12.5 customer.

Is it only certain components you're having issues with? Or certain types (i.e. PCCE works but not UCCE)?

[Ramamoorthy Shanmugam · Accepted solution]

Hi Bill,

I mean the same steps we followed few customers and working fine. But this customer we were able to do telnet and firewall team allowed cisco smart license url.. 

0000333165: 10.10.10.20: Apr 07 2021 10:07:29.271 +0300: %CCBU_pool-1-thread-18-Infrastructure-172839-6-REST_API_INFO: Committing records (verified=false): [cdbRecord cptr = 467606256 [tableName: Smart_License_Info op: OP_UPDATE fields: {OverageDays=-1, SmartLicenseServerId=5000, DaysLeftInEvaluationMode=78, IsRegistrationFailed=Y, CssmAuthorizationStatus=2, FutureUseInt6=-1, DaysLeftInOutOfCompliance=-1, ChangeStamp=1183, RegistrationFailedReason=Communication send error., CssmRegistrationStatus=2, ExportControlledAllow=N, IsAuthorizationFailed=N, SmartLicenseInfoID=5000, LastRenewalAttempt='2021-04-07 09:55:22.000'}]]

Ram.S

[bill.king1]

This may be a dumb question, but are you sure your customer doesn't require a proxy to allow the servers to communicate out? We had a case where servers could hit the internet no problem but traffic couldn't come back, and it was due to a proxy needing to be used.

[Ramamoorthy Shanmugam · Accepted solution]

Hi All,

finally, we have activated the smart license and the issue is the Firewall end. 

when you have an issue try to do it from AW and CVP: telnet toos.cisco.com 443 and open from browser : https://tools.cisco.com/its/service/oddce/services/DDCEService

Ram.S