I am unable to create CTI port for outbound dialer.In the Call Control Group configuration only Inbound group type showing.
We have following license.
Cisco Unified CCX Administration.Please help to create outbound call control group.
Outbound port groups are for progressive/predictive outbound dialler modes. They are licensed seperately.
The 'preview' outbound (which is included with Premium CCX) presents a call to an agent, and when the agent accepts it, it is dialled from the agent's phone. Therefore there is no port usage on CCX itself, and you don't need an outbound port group.
What Aaron is saying is absolutely correct, the Unified CCX Direct Preview Outbound feature is bundled along with the Unified CCX Premium license package. The Unified CCX IVR and Agent Progressive and Predictive Outbound feature is available with the Unified CCX Outbound license.
I have attached a screenshot from my lab showing the license for Outbound features. What you want that is providing callback option to the callers, then that can be done through normal inbound ports which you have without the need of any extra license Refer to BaseLineAdvQueuing.aef script available at the below link that provides Callback functionality, feel free to make changes as per your requirment:
So, Do I need an outbound media group for calls from UCCX to an extension in order to play a prompt to an agent priort to sending the customers call to them? As I understand it, during a normal agent/UCCX/CUCM interaction, UCCX will instruct CUCM to direct the call to to the agents Phone rather than make a separate call from UCCX then get CUCM to bridge them to avoid any tromboning and free up the CTI ports?