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Unable to download calls from AQM 8.5.2

Support_tpl
Level 1
Level 1

‎11-14-2016 02:51 PM - edited ‎03-14-2019 04:46 PM

Unable to download calls, When I click on export, the AQM asks for the format – after selecting the format, nothing happens. 

Can any one please assist ....

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Preview file
42 KB
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3 Replies 3

seanvaid
Level 3
Level 3

‎11-16-2016 11:13 AM

I assume you can listen to the recording? Try a different browser like firefox or ie
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Support_tpl
Level 1
Level 1
In response to seanvaid

‎11-16-2016 09:20 PM

Thanks for the response... !!!

I have tried all the browsers ( Firefox , Chrome , IE )  but all in vain.

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seanvaid
Level 3
Level 3
In response to Support_tpl

‎11-17-2016 08:06 AM

Did some research, found 3 possible scenarios-

Java version incompatibility or Agent configuration issue, if its specific to one agent

Both in this thread-

https://supportforums.cisco.com/discussion/11484476/plyr2003-error-quality-manager-85218-w-sr1

The last one is audio settings; i.e the person in thread below was trying to do this over rdp with incorrect audio settings

https://supportforums.cisco.com/discussion/12447846/plyr2003-error-downloading-file-cqm-85218

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