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Beginner

Unable to get CUIC permalink to display under Finesse agent version 10

Hi Experts,

CUIC version 10

Finesse version 10

I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displayed on Finesse client.

I'm able to browse to CUIC.xml just fine from a browser, but I needed to check if I need to add the following permalink below? as it does not match the whats shown int the CUIC.js file.

Please advise. Really want to get this to work for my Finesse agents as Live Data report for Finesse using UCCE is not supported.

e.g. from CUIC FInesse gadget .pdf

<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&linkType=htmlType&viewType=Grid" width="100%" height="650">

Thank you,

Yavuz

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

When you specify the permalink in the gadget xml file you have to take care of the escape characters in the permalink.

Eg:

& becomes &amp;
< becomes &lt;
> becomes &gt;

So, you should try the following:

<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&amp;linkType=htmlType&amp;viewType=Grid" width="100%" height="650">

View solution in original post

10 REPLIES 10
Frequent Contributor

Re: Unable to get CUIC permalink to display under Finesse agent version 10

The CUIC sample gadget url must be edited to use the working permalink from your CUIC system.

Highlighted
Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

Thanks for the response.

I can't get the gadget permalink displayed on finesse. I'm certain I got the right Permalink URL.

Any other suggestions?

Thanks,

Yav

Sent from my iPhone

Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

 

Does this look correct? Do i need to include this URL anywhere else in the CUIC.js file? please let me know.

var permalink = "https://10.187.0.74:8444/cuic/permalink/PermalinkViewer.htmx?viewId=3B4AAD0110000146000000910ABB004A&linkType=dashboard&uuid=7009bd30-d38d-465a-b5ec-7b9505daa8d1&linkType=htmlType&viewType=Grid";

var finesse = finesse || {};

finesse.gadget = finesse.gadget || {};

finesse.container = finesse.container || {};

clientLogs = finesse.cslogger.ClientLogger || {}; // for logging

Frequent Contributor

Re: Unable to get CUIC permalink to display under Finesse agent version 10

There is no where else to specify the url. You can look at the console in the debugger so you can see the log statements and see if the url is being set correctly.

What are you seeing being displayed in the gadget?

Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

Just the finesse desktop page no error or gadget display.

I'm able to browse the permalink fine just can't have the gadget displayed under the finesse desktop.

Do you have an example CUIC.js file I can use to test?

Thank you

Yav

Sent from my iPhone

Frequent Contributor

Re: Unable to get CUIC permalink to display under Finesse agent version 10

If the gadget itself is not displaying you likely have a problem in your desktop layout.

Can you provide a screenshot of your layout and of your agent desktop?

Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

Thank you. Is there a way we could schedule a desktop share to resolve this one together? Would be lovely to see this feature work with Finesse and UCCE 10 as I have yet to see it work.

Sent from my iPhone

Frequent Contributor

Re: Unable to get CUIC permalink to display under Finesse agent version 10

If you have a DevNet service contract you can open a Service Request using Technology: Other and SubTechnology: CDN – Customer Contact Applications.

Here is info on DevNet service contract

https://developer.cisco.com/site/devnet/support/

Beginner

Re: Unable to get CUIC permalink to display under Finesse agent version 10

When you specify the permalink in the gadget xml file you have to take care of the escape characters in the permalink.

Eg:

& becomes &amp;
< becomes &lt;
> becomes &gt;

So, you should try the following:

<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&amp;linkType=htmlType&amp;viewType=Grid" width="100%" height="650">

View solution in original post

Enthusiast

Re: Unable to get CUIC permalink to display under Finesse agent version 10

Had the same problem and figured it out.

put the cuic gadget code under the sample live feed gadgets. here is my desktop layout. you may have issues executing the report use IE, no chrome or Firefox.

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