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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

Rising star

Unable to Record Calls of Jabber using AQM .

I am able to record calls from Hard phones using AQM network Record Feature.

But when i try to do the same for Jabber It is not working .

Any one tried this before ?

DOes AQM Support Jabber Endpoint for Recording.

UCCX do support Jabber as an Agent PHone so i suppose this feature should be there.

I have read that for recording you need Built In bridge. 

Jabber is a soft phone does it has Built IN Bridge ?


Yes, Jabber Softphones do

Yes, Jabber Softphones do have a built in bridge.  You will need to enable it.  I don't know if AQM supports it as a recording endpoint or not, but from a technical perspective it shouldn't be a problem.

Ensure you have Built-In-Bridge set to "On" and not "Default", and you have the correct recording profile set on the line appearance.

Your problem is likely this, though:  The recording configuration isn't configured as a global setting for the Directory Number/line, but instead is configured per-appearance.  Adding it to a new device means you have to configure the recording profile on the line appearance for that device/line even after you have configured it properly for the original device.

Rising star

I have Done Following

I have Done Following Configurations in CUCM

   1) Enabled built In Bridge on Jabber

    2) Enabled Recording Profile on Line


    3) Associated the Phone with AQM CTI User in Application User Tab

    4) Set the CSF Jabber as Phone for Network Based Recording 



Still it is not working?


Did i Miss Any Thing ? It works if i try with Hard Phone


Any Suggestions guys ?


Is Jabber supported for Recording via AQM

Rising star

When you say record with AQM

When you say record with AQM does that mean you are trying to record the agent screen or are you just trying to record the audio?

What protocol are you running on the hard phone, SCCP or SIP?


Rising star

I am only recording the audio

I am only recording the audio and not the screen recording.

For hard phone it works with both SCCP and SIP Phones.





Did you ever get this working?



-- Got this working with

-- Got this working with Jabber Windows and AQM.

Needed to open the BIB range on the firewall. 39500 to 41500 UDP



Is it possible that you have

Is it possible that you have a routing issue between the recording server and the workstation subnet or something else (like windows firewall) that might be preventing it from delivering packets?  Do you have built-in-bridge set to "on" on the CSF device configuration and Privacy set to Off or Disabled?


Re: I have Done Following



Thanks for the info. Very helpful. Working perfectly when calling from CSF to any device. When calling from CSF to CSF, call recordings does not work...

Not PC firewall or ACL because CSF works with all other devices (internal, extenal, PRI, Cisco Phones)


CSF to CSF, call recordings does not work...

Do you found a solution for the issue "CSF to CSF, call recordings does not work..."? I have the same issue...

Re: I have Done Following

Thnsk for the Post.


Is this Jabber only shows in QM server when device name begin with CSF ?


I have Configure Jabber Using EPH but its not working. but CSF works..


Thank you verymuch


Re: Yes, Jabber Softphones do record

Just set up a Jabber 12 client for a South American Call center. Call recording wasn't working. Found this post and changed the Built in Bridge settings to on!  Works like a champ now!  Thanks so much for the tip!


I'm curious if you got this

I'm curious if you got this working?  We are also testing Jabber for use in our contact centers but voice recording with AQM will be a requirement. 

If this posts answers your question or is helpful, please consider rating it and/or marking as answered.
Rising star

Re: I'm curious if you got this

When you import devices into the VoIP table CR/AQM uses a filter on the device name.

The only acceptable device names are SEP, LCP, CSF, CIPC and IPC

That means you can't import TAB (Jabber for iPad), BOT (Jabber for Android) or TCT (Jabber for iPhone).

The last information I had was that Calabrio have no plans to fix this.


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