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Explorer

unable to select the apply button for the wrap up code in finesse using chrome | UCCX 10.5

Hi All,

 

We tried to use a Chrome for the browser of Finesse Desktop and we noticed that we cannot able to select a wrap up code after a call. Upon selecting a wrap up code and clicking the apply, there is no indication or check status to inform us that the wrap up code was successfully selected. Which means that we were unable to fully select a wrap up code using Chrome Browser.

 

We need to select Chrome or IE since this are the only browser allowed from the customer.

 

Appreciate your help on this one. UCCX version is 10.5.

 

Thank you.

3 REPLIES 3
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Enthusiast

Re: unable to select the apply button for the wrap up code in finesse using chrome | UCCX 10.5

Highlighted
Explorer

Re: unable to select the apply button for the wrap up code in finesse using chrome | UCCX 10.5

Thanks brian. We tried to used IE but we experience an issue wherein there are no data from the live data shown in Finesse Desktop of the agents. See below:

 

finesse in IE.jpg

 

Have you encountered this kind of issue?

 

Thank you.

Highlighted
Cisco Employee

Re: unable to select the apply button for the wrap up code in finesse using chrome | UCCX 10.5

Can you try with Firefox, are you experiencing the same behavior?

For IE have you accepted all the certificates for CCX?

 

HTH

Chuck