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Beginner

Unable to transfer call to ready agent

My scenario is I am playing hold message and need to transfer the call to agent as soon as the agent becomes available. The Network VRU script used in ICM has Interruptible checked.

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Rising star

Unable to transfer call to ready agent

Hello,

Make sure that you use queue to skill group node first (to queue) and then the play prompt network vru script list must only have the name , the configuration parameters keep it empty and check the interputable.

Amer

Beginner

Unable to transfer call to ready agent

Hi,

any error in the Router Log viewer? Is the phone reachable and defined in the Agent Targeting Rule or device Target?

Mat

Beginner

Unable to transfer call to ready agent

Along those same lines, does the agent go reserved or otherwise indicated that there is an issue? Or do they just sit ready the entire time?

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