My scenario is I am playing hold message and need to transfer the call to agent as soon as the agent becomes available. The Network VRU script used in ICM has Interruptible checked.
Make sure that you use queue to skill group node first (to queue) and then the play prompt network vru script list must only have the name , the configuration parameters keep it empty and check the interputable.
Along those same lines, does the agent go reserved or otherwise indicated that there is an issue? Or do they just sit ready the entire time?