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Unclear about UCCX premium outbound call limit

Hello , 

 

I am trying to determine how many concurrent calls we can have at the moment,

based on my licencing it appears we can only have 5 concurrent outbound calls,

can somebody please assist me with confirming this?

 

thanks

 

 

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 20

Cisco Unified CCX Premium Seat(s): 10

High Availability : Disabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

Inbound:

Available Inbound IVR Port(s): 20

Outbound: (Predictive and Progressive only)

Cisco Unified CCX Licensed Outbound IVR Port(s): 5

Cisco Unified CCX Outbound IVR Port(s) In Use: 0

Cisco Unified CCX Licensed Outbound Agent Seat(s): 5

Cisco Unified CCX Outbound Agent Seat(s) In Use: 0

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VIP Advisor

Re: Unclear about UCCX premium outbound call limit

Confirmed.

Anthony Holloway
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