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Beginner

Update AW process keeps on bouncing when making changes on script editor

Hi All,

Any idea why the AW update process keeps on bouncing when making changes on the script editor or configuration manager?

i'm using iCM version 7.5.1.

As mentioned in the below document that a user which name is composed of the instance name ad AW hostname should be added to:

Administrators

SQLAWADMIN

Domain users groups

http://www.ciscosistemas.org/application/pdf/paws/53051/bounce-update-aw.pdf

Any idea which exact user should that be? is that an expected behaviour of the updateAW process?

Thanks in advance,

Everyone's tags (5)
8 REPLIES 8
Highlighted
Collaborator

Re: Update AW process keeps on bouncing when making changes on s

Can you post the updateaw logs?  Also, 7.5.1 is pretty old, you might want to update your version first.

david

Highlighted
Beginner

Re: Update AW process keeps on bouncing when making changes on s

hello David,

any idea on how to dump the update aw process?

Highlighted
Collaborator

Re: Update AW process keeps on bouncing when making changes on s

Highlighted
Beginner

Re: Update AW process keeps on bouncing when making changes on s

Hi again,

i know how to use dumplog utility, but i'm not able to find updateaw process to dump it.

cheers,

Highlighted
Collaborator

Re: Update AW process keeps on bouncing when making changes on s

Your original posts said you saw the updateaw service bouncing.  Then get logs from that service.  Or perhaps I missed something, maybe you should post a picture of where you see the service bouncing.  The updateaw is part of the distributor.

david

Highlighted
Beginner

Re: Update AW process keeps on bouncing when making changes on s

Hi David,

i was searching under the aw folder, i was able to find desired logs under dis folder.

check them and let me know what you think.

thanks.

Highlighted
Beginner

Re: Update AW process keeps on bouncing when making changes on s

Have you seen this field notice? Sounds like what you're running into.

http://www.cisco.com/en/US/ts/fn/633/fn63371.html

Highlighted
Advocate

Re: Update AW process keeps on bouncing when making changes on s

get the ES to fix this problem. Well known.

Regards,

Geoff

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