update call variable during ringing

[yogeshkumarlog]

Hi,

I am trying to update some call variables during ringing but I am not getting action=UPDATE_CALL_DATA for the agent. Is this designed in such a way that after agent answer the call then only it can update call variables or did I missed something?

Also, if this is the case then how can I update call variables before answering the call?

[golmsted]

The back-end system does not allow setting Call Data while the call is ringing. We would get an error if we allowed it (thus why it isn’t an allowable action). Is this an inbound or outbound call that is ringing? I ask, because in 10.5 we added an API to allow placing a call with call data. This allows the data to be there when it arrives on the receiving Agent.

g.

Gary Olmsted

Technical Leader & Finesse Architect

CBABU - Contact Center Software Development

[yogeshkumarlog]

The call ringing is inbound call from customer and as per you reply can I safely assume there is no way to update call/ECC variable during inbound ringing event.

The new API you mentioned, is it like combining the two steps: 1. initiate outbound call then 2. update call variable.

Now we can initiate a new call with some call variables?