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updateaw Process recycle before saving changes

When ever we save anything on AW from Config manager , updateaw process recycles & than changes are saved same is happening with script changes.

ICM version 8.0.2

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted

Hello Irfan,

here is the link for the ICM 8.0.3 release notes where you can find this cavates has been resolved with ICM 8.0.3

http://www.cisco.com/web/software/280840583/41639/Release_Notes_for_ICM_8.0.3.pdf

CSCtj51228            Bug Details

UpdateAW process restarted whenever a configure change is made
Symptom:
UpdateAW process crashes when making configuration changes using either configuration manager tool OR script editor.

Error message prior to restart is:

dis-uaw Trace: Central log was truncated. Must initialize local database.


Conditions:
Recovery  key mismatch gets reported.  This is due to the query format for the  RecoveryKey value, itself a floating point data type, when selecting  records from Config_Message_Log table.

Workaround:
None

Also it is important not to forget to stop the Tomcat6 process before upgrading the CTI server , first stop the service from the ICM service control, then go to the task manager and end the Tomcat6 process then start the ICM 8.0.3

Hope it was helpful.

Amer

View solution in original post

Highlighted

Dear Irfan,

Find the attached link, this is exact related to the problem.

http://www.cisco.com/en/US/ts/fn/633/fn63371.html

ICM 8.0(2)ES5
Installer for Engineering Special 5

ICM 8.0(3)
Engineering Special not required. Fix has been included in the Maintenance Release.

Regards,

Muhammad Fahad Raza

View solution in original post

4 REPLIES 4
Highlighted
Rising star

Hello Irfan,

It is a BUG , upgrade to ICM 8.0.3 to solve the problem.

Be aware at the time you upgrade to ICM 8.0.3 you will face another BUG during the setup of the release , you have to manually end the process Tomcat6 from the task manager (2 processes) before starting the ICM 8.0.3 setup , otherwise the setup will fail (this is only valid for the server which has CCMPG, CTI server and CTIOS Server).

Hope it has helpful , rate if it was.

Amer

Highlighted

thankyou for your prompt reply  , it will be great if you provide the bugID so that I can show it to customer and schedule a upgrade.

Highlighted

Hello Irfan,

here is the link for the ICM 8.0.3 release notes where you can find this cavates has been resolved with ICM 8.0.3

http://www.cisco.com/web/software/280840583/41639/Release_Notes_for_ICM_8.0.3.pdf

CSCtj51228            Bug Details

UpdateAW process restarted whenever a configure change is made
Symptom:
UpdateAW process crashes when making configuration changes using either configuration manager tool OR script editor.

Error message prior to restart is:

dis-uaw Trace: Central log was truncated. Must initialize local database.


Conditions:
Recovery  key mismatch gets reported.  This is due to the query format for the  RecoveryKey value, itself a floating point data type, when selecting  records from Config_Message_Log table.

Workaround:
None

Also it is important not to forget to stop the Tomcat6 process before upgrading the CTI server , first stop the service from the ICM service control, then go to the task manager and end the Tomcat6 process then start the ICM 8.0.3

Hope it was helpful.

Amer

View solution in original post

Highlighted

Dear Irfan,

Find the attached link, this is exact related to the problem.

http://www.cisco.com/en/US/ts/fn/633/fn63371.html

ICM 8.0(2)ES5
Installer for Engineering Special 5

ICM 8.0(3)
Engineering Special not required. Fix has been included in the Maintenance Release.

Regards,

Muhammad Fahad Raza

View solution in original post