upgrade ipcc 312 to 313

[ciscoforum]

Is there a link describe upgrading IPCC 312 to 313?

[venkasub]

Hi,

The process is the same for upgrades and new installs. In both cases, you execute the Installer from CD.After getting the 3.1(3) CD's, follow the information in the Getting Started Guide.

Getting Started Guide: http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/get_str/index.htm

From CRS FAQ: http://www.cisco.com/en/US/partner/products/sw/custcosw/ps3651/products_qanda_item09186a008021df8d.shtml

Q. How can I get CDs for the latest versions of IPCC Express? A. Cisco Software Application Support (SAS) and Cisco Software Application Support Plus Upgrades (SASU) customers should use the Upgrade Tool to order the latest version.

Hope it helps.

Regards

Venkat

[ciscoforum]

what about the some of the configuration, like CSQ, skills? My understanding is these are stored on the SQL database. Will this be lost during the reinstallation? Obviously we don't have to worry about agents info becaue they are from CCM LDAP.

Thanks

[yogeswar]

Hi,

Upgrading CRS does not delete any records from CRS database. You will continue to have all the configuration details in the SQL database.

Cisco recommends you to backup CRS and CCM LDAP data, before performing any changes to the working environment.

Refer the following document for configuring BARS on CRS server. Though the document targets for CRS 3.5 version, the same procedure is applicable for 3.1

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/gs35.pdf - Pg.No:3-35

Compatible versions of BARs for different versions of CRS are documented in the following URL

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crsmatrx.pdf

Info on BARS...

http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm

Regards

Yogi