I want to upgrade UCCX from 220.127.116.1100-51 to 12.5(SU3) and i want to know if i need to install any cop files before the upgrade. On the release notes of 12.5(SU3) its only mention cop files from version from 11.6(2) not 11.6(1).
Thank you in advance
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The upgrade paths were always tricky, 11.6.2 has some PREUPGRADE requirement COP files but 11.6.1 does not have them and the upgrade guide lists 11.6.X to 12.5 SU3.
You can always open a TAC case to verify the COP files that you need and the correct path. In the past, I have done 2 upgrades (listed below) for safety as I didn't want it to jump too far.
11.6.1 > 11.6.2
11.6.2 with needed COP files (2) > 12.5 SU2+
I hope that helps
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