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Ordering Guide (Page 82)
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/ccbuorderingguide.pdf
6.6 Upgrade
Customers who have Software Support service (SWSS) / Unified Communications Software Subscription (UCSS) for Packaged CCE are eligible to upgrade from Packaged CCE 9.x or 10.x or 11.x to Packaged CCE 11.6 components. All of the components listed below must be on the same major version, see Packaged CCE Design Guide for compatibility details.
Packaged CCE upgrade includes the following:
- Media for Unified CCE Server components: CCE Rogger Server, CCE Peripheral Gateway, CCE AW-HDS-DDS and Optional HDS Servers
- Media and upgrade PAK for Unified CVP Call/VXML Server components
- Media for Enterprise Chat and Email
- Media for Unified Intelligence Center components
- Media for Finesse Server components
- Media for SocialMiner
- Media and upgrade PAK for Unified Call Studio workstation
6.6.1 Ordering Packaged CCE upgrade
1) Login to Product Upgrade Tool (PUT) using valid UCSS/SWSS contract.
Choose the ‘advanced’ option and proceed.
2) Look for following three upgrade SKUs
- CCEH-V116-K9-UPG=
- Order 1 quantity of this SKU for entire deployment. It will provide upgrade
media for CCE, Intelligence Center and Finesse components.
- CVP-11-PRD-UP=
- Order 1 quantity of this SKU for each CVP Call/VXML Server in the deployment. It will provide upgrade media for the CVP Call/VXML servers and a PAK for each of them. NOTE: CVP11-PRD-UP= provides the customer with 3000 CVP Ports licenses however only Release11.5 and above supports 3000 sessions per server; customers upgrading to 11.0 should restrict to a maximum of 1350 sessions.
- CVP-STU-11-PRD-UP=
- Order 1 quantity of this SKU for each Call Studio workstation in the deployment. It will provide upgrade media for the Call Studio workstations and a PAK for each of them. 3) When an order is placed on PUT, you will receive PAKs and you can generate licenses on www.cisco.com/go/license.
Hope this helps!
Cheers
Rath!
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