11-11-2019 01:25 AM
Hi Folks,
Can we define specific ports in UCCE Dialler to use them for specific campaign.
e.g. If we have range of dialler port 100 - 200 and we want to use 150 -200 range of ports for specific campaign. Therefore whenever we run that campaign dialler should use only this range of ports only.
Thank you
11-11-2019 02:23 AM
Hi Sheraz.
Unfortunately it is working in different logic by Cisco:
1) Agent PG is associated with Dialer.
2) You have a skill group for Outbound on the Agent PG.
3) Each Dialer has associated ports.
So if you want to strictly limit Ports per campaign usage - then you have to create multiple dialers. Keep in mind that in all modes, except IVR campaign and Direct preview, you need 2 ports per call - one to reserve agent and second for outbound.
If you need to prioritize some campaign over others - use OutboundPercent for the skill groups and Penetration settings for Query Rules.
11-11-2019 06:17 AM
Does the Skill Group Selection tab and IVR ports setting not give you what you want to do?
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