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Beginner

user.getPendingState() not returning any value

Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.

the function getState() is working fine, we can read the current state of the agent.

Our finesse version is 10.5

Can someone share an example if you have it working?

Thanks in advance,

Best regards,

3 REPLIES
Cisco Employee

Re: user.getPendingState() not returning any value

Hi,

The getPendingState() API is slightly misleading because it doesn't apply for the intermediate pending states such as TALKING pending NOT_READY or TALKING pending READY. It is actually for pending logout for special scenarios. That is why the API is not returning a value for that scenario.

Thanx,

Denise

Cisco Employee

Re: user.getPendingState() not returning any value

Hi,

I was informed that this API was fixed in Finesse 11.6 as well as 11.5 ES4.

Thanx,

Denise

Beginner

Re: user.getPendingState() not returning any value

Hello Denise, thank you very much for the information.

Best regards,

Damian

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