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sabir.bedi1
Beginner

User name not displaying

Hi Team ,

when Comapany A user calls Contact center Agent of their company ,Agent name is not being displayed 

Please let me know what is the issue ?

Note:- Agents have one line extension only ,which is used for UCCX and Their DID both 

Thanks 

Sabir 

1 REPLY 1
Chris Deren
Hall of Fame Master

Are they calling the extension directly or via ACD script?

Does the calling phone has proper "Display" field on the DN populated?

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