Users unable to transfer the calls when they get the calls on Finesse its bees grey'd out - CUCM 11.5

[raghunandansnm]

Users unable to transfer the calls when they get the calls on Finesse its bees grey'd out - CUCM 11.5

[Konstantin Vaksin]

Is there any details about your problem?

Are you talking about UCCX or UCCE?
Was it working before?
What is the version?
Is the problem for all agents?
Did you check Maximum number of calls per line?
Can you transfer from the phone?
Which phone are you using?

Kostia