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Using Cisco CCX script to Read from plain text file.

Hello friends,

                  Am not a developer, am network admin who admins the call center of my company.

recently I had to add public vacations in the script.aef file, which by time became a headache to modify this script to contain the new modified dates of vacations.

So, am asking about any simple way to enable me to read a document "text file" in the script that contains the vacations, which would be now easier to modify it anytime.

Any samples please would be very thanks.

 

TIA,

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Re: Using Cisco CCX script to Read from plain text file.

Hello,

 

It sounds like you want to use an XML document and have the script just read the document.  The good news is this is very common.  The better news is that there are many examples of how to do this.  I would suggest searching in google for "uccx holiday example" there should be both videos and websites to show how it is done.  I would guess you can modify the examples to fit vacation days.

 

Good luck,

Steve

 

Re: Using Cisco CCX script to Read from plain text file.

Thank you so much.
I did downloaded a sample and studied it, and i could made my target done.
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