06-16-2015 10:02 AM - edited 03-14-2019 02:54 PM
Hello
i would like to know what is needed to make cisco UCCX/UCCE to be able to handle 25 different companies contact center e.g License, gateways, E1 cards, and any other resources needed.
06-16-2015 11:27 AM
You should probably look into Cisco HCS option:
http://www.cisco.com/web/solutions/hcs/index.html
http://www.cisco.com/c/en/us/products/unified-communications/hosted-collaboration-solution-contact-center/index.html
06-16-2015 11:52 PM
Hello Chris,
We dont intend to use a hosted contact centre online, we want to have all the infrastructure in house.
Cant UCCX/UCCE handle this?
06-17-2015 06:21 AM
No mult-tenant support on CCX, UCCE has hosted variant, though I am not sure if it's still being sold.
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