Using Finesse API in UCCX 10.6

[James Hawkins]

Hello,

I am trying to learn about the APIs available in UCCX 10.6.

Using the Admin API I can get details of objects listed in the System Configuration APIs of the Cisco Unified Contact Center Express Developer Guide.

For example, http://10.1.1.10/adminapi/team, will (after supplying credentials) list the teams configured on the UCCX system.

I would like to be able to access Finesse objects including Phone Books, Wrap-Up Codes and Reason Codes but cannot find the url required to do this.

I have tried the url below to get but get a 404 response (Cisco System - Error report The requested resource is not available)

http://10.1.1.10/finesse/api/PhoneBook/

Is the type of Finesse access I am trying to use supported? - if yes then where am I going wrong?

Thanks

[Deepak Rawat]

You need to refer Finesse Developer Guide for the list of APIs available to work with Finesse Administration. Yes, there are APIs available for WrapUp Reason, Phonebook etc

https://developer.cisco.com/fileMedia/download/90f66367-13f0-41a9-aadd-84df32057afe

Regards

Deepak

[James Hawkins]

Deepak,

Thanks for responding.

I cannot get any response other than 404 - Not Found from the Finesse API on UCCX 10.6(1)SU2.

I have tried different URLs and REST clients but still no luck.

I am wondering if the Finesse API on UCCX uses a different port number.

Has anyone managed to use the Finesse API on UCCX? - if yes please can you show me a sample query that works for you and provide details of the browser/REST client that you are using.

Thanks

[James Hawkins · Accepted solution]

I found the answer in the document at the link below:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/maintain_and_operate/guide/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center-express-operations-guide-10-5/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center...

The UCCX Finesse Tomcat service uses port 8082.

If I use the url below and supply the Finesse admin credentials I get what I want.

http://10.1.1.10:8082:finesse/api/PhoneBooks

It would be useful if Cisco could add this information to the Finesse API guide