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James Hawkins
Collaborator

Using Finesse API in UCCX 10.6

Hello,

I am trying to learn about the APIs available in UCCX 10.6.

Using the Admin API I can get details of objects listed in the System Configuration APIs of the Cisco Unified Contact Center Express Developer Guide.

For example, http://10.1.1.10/adminapi/team, will (after supplying credentials) list the teams configured on the UCCX system.

I would like to be able to access Finesse objects including Phone Books, Wrap-Up Codes and Reason Codes but cannot find the url required to do this.

I have tried the url below to get but get a 404 response (Cisco System - Error report The requested resource is not available)

http://10.1.1.10/finesse/api/PhoneBook/

Is the type of Finesse access I am trying to use supported? - if yes then where am I going wrong?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

I found the answer in the document at the link below:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/maintain_and_operate/guide/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center-express-operations-guide-10-5/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center...

The UCCX Finesse Tomcat service uses port 8082.

If I use the url below and supply the Finesse admin credentials I get what I want.

http://10.1.1.10:8082:finesse/api/PhoneBooks

It would be useful if Cisco could add this information to the Finesse API guide

View solution in original post

3 REPLIES 3
Deepak Rawat
Cisco Employee

You need to refer Finesse Developer Guide for the list of APIs available to work with Finesse Administration. Yes, there are APIs available for WrapUp Reason, Phonebook etc

https://developer.cisco.com/fileMedia/download/90f66367-13f0-41a9-aadd-84df32057afe

Regards

Deepak

Deepak,

Thanks for responding.

I cannot get any response other than 404 - Not Found from the Finesse API on UCCX 10.6(1)SU2.

I have tried different URLs and REST clients but still no luck.

I am wondering if the Finesse API on UCCX uses a different port number.

Has anyone managed to use the Finesse API on UCCX? - if yes please can you show me a sample query that works for you and provide details of the browser/REST client that you are using.

Thanks

I found the answer in the document at the link below:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/maintain_and_operate/guide/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center-express-operations-guide-10-5/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center...

The UCCX Finesse Tomcat service uses port 8082.

If I use the url below and supply the Finesse admin credentials I get what I want.

http://10.1.1.10:8082:finesse/api/PhoneBooks

It would be useful if Cisco could add this information to the Finesse API guide

View solution in original post

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