09-09-2016 01:59 AM - edited 03-14-2019 04:31 PM
We have a requirement for two departments to have call variables displayed on Finesse, both departments use the same Finesse system and can make use of the same call variable however the "description" which we apply to the call variable in Finesse is not applicable to both departments
e.g Call variable1 is for CLI
Department A requires the Finesse to describe as "Company "
Department B looks for the same call variable but requires it to be described as "Internal Number"
These are just example descriptions
We could use different call variables so Department A could use Call variable 1 while department B could use Call variable 2 so the descriptions can be unique however both call Variables will show up on the Agents Desktop - is there a way we can limit what call variable can be displayed for each Finesse, Agent Team - similar to Desktop layout?
thanks
Solved! Go to Solution.
09-09-2016 02:22 AM
the feature is on finesse 11.0.
look at https://communities.cisco.com/thread/47761?start=0&tstart=0
and
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101_chapter_011.html
09-09-2016 02:22 AM
the feature is on finesse 11.0.
look at https://communities.cisco.com/thread/47761?start=0&tstart=0
and
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101/CFIN_BK_C993E181_00_cisco-finesse-administration-guide-1101_chapter_011.html
04-05-2017 05:37 AM
Can Finesse be upgraded to 11 while the rest of UCCE stays on version 10.5?
04-05-2017 06:50 AM
yes. UCCE 10.5(X) supports finesse 11.0
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.5(x)
04-07-2017 08:38 AM
Thanks for the reply.
09-09-2016 09:48 AM
Thanks, perfect
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