09-21-2016 11:20 AM - edited 03-14-2019 04:34 PM
I need some expert help in answering a very simple question. I have different parameters that will be presented throughout the script. I'm trying to figure out if I set parameters for one group but then that group is not logged in can I set the parameters again for the other group in the same script or once you set the enterprise call info it's set for that call?
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09-21-2016 05:47 PM
You can overwrite enterprise call info.
09-21-2016 05:47 PM
You can overwrite enterprise call info.
09-29-2016 09:50 AM
Hey Elliot. Thanks for the feedback. When the 2nd agent receives the call; they're still getting the original enterprise info and not the new set enterprise call info. It's like it's not overwriting the info. any ideas?
09-29-2016 01:49 PM
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