Variables EIM / WIM

[rhobab]

Hello

Does anyone know if there is a way to pass variables form EIM / WIM back to ICM for a chat interaction. My specific situation would be to load a variable with the information about the location in the web site where the customer clicked on the chat link. For example the same chat link is placed in a certain site in the support, sales and home pages of the web site. I would like to know what page the customer was browsing (sales / support / home page) when he / she clicked on the chat link.

Thanks

Victor

[geoff]

I don't work with WIM much, but I do pass call variables back to ICM in EIM.

I do a database dip in EIM and run a stored procedure passing over the email address, which returns a structured string that I pass up to ICM for routing decisions.

You need to declare the variables and set them as coming up on the queue (which is mapped to a script selector) and then your workflow has to load them up before the Queue node.

Regards,

Geoff