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Verify users connected to primary and secondary Finesse Nodes

Mark Cockrell
Beginner
Beginner

I'm looking for a way to view the user connections to the primary and secondary Finesse Nodes.  I assumed there would be something in RTMT but I've come up empty so far.  Any help or ideas would be appreciated.

1 Reply 1

golmsted
Enthusiast
Enthusiast

Finesse doesn’t keep counts of connected users to the individual Finesse nodes, because generally we use a stateless model. The best we have is a count of the logged in Users to the Finesse pair. This can be accessed using the Diagnostic Portal API:https://developer.cisco.com/docs/finesse/#!diagnostic-portal-apis 

 

Sorry I don’t have a better answer.

 

Thanks,

 

g.

 

 

Gary Olmsted

Technical Leader & Finesse Architect

CBABU - Contact Center Software Development

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