I'm looking for a way to view the user connections to the primary and secondary Finesse Nodes. I assumed there would be something in RTMT but I've come up empty so far. Any help or ideas would be appreciated.
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Finesse doesn’t keep counts of connected users to the individual Finesse nodes, because generally we use a stateless model. The best we have is a count of the logged in Users to the Finesse pair. This can be accessed using the Diagnostic Portal API:https://developer.cisco.com/docs/finesse/#!diagnostic-portal-apis
Sorry I don’t have a better answer.
Technical Leader & Finesse Architect
CBABU - Contact Center Software Development
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