10-24-2013
09:07 PM
- last edited on
03-25-2019
07:24 PM
by
ciscomoderator
Hey guys, just wanted to post this here so it's documented somewhere.
If you're running windows in a virtualbox environment, and you run into an issue where UCCX editor hangs at 81% for a while -- finally loads, but won't actually connect to your CCX node (e.g. reactive script debug doesn't work, viewing the script repository doesn't work), I believe I've found a solution.
I've been racking my brain on this for the last couple hours, tried uninstalling and reinstalling, manually swapping out java versions, deleting every registry key I could find, to no avail. Then I fired up wireshark and looked at the traffic, and noticed a couple of tcp retransmits coming from the UCCX node. Just on a whim, I changed my guest's interface to a bridged interface, rather than 1:1 NAT, and everything immediately started working as expected (and no more retransmits!).
There's a small chance this might not have anything to do with virtualbox's gateway -- maybe it's just because my dhcp server hands me option 15 and 119, whereas virtualbox's dhcp server doesn't.
So yeah.. this isn't a question -- just hoping this helps someone googling for this issue 6 months down the road.
10-29-2013 09:38 PM
Thanks for sharing this. The 81% file.FileManager issue has been discussed a few times on the forums without resolution.
https://supportforums.cisco.com/thread/268952
https://supportforums.cisco.com/thread/2002816
Anthony Holloway
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03-17-2020 06:19 AM
Well to me this problem occurs when I forget and try to save some/any script directly to database instead of saving it on the drive and uploading manually.
Let me repeat. This is exactly how I can end up in a situation like this.
It works normally for me. I can launch CCX Editor with Log In. So I can do live debugs I can load a script from database.
But I can never save to database. Instead I have to save scripts on my drive and then upload them via web interface.
If I forget myself and try to save script in DB. It hangs forever.
Then if I kill UCCX and relaunch it will get stuck exactly in 81% as in your case.
This is production CC and I don't want to restart it. So I will wait for 20 minutes and see if there will be some timeout.
03-17-2020 01:10 PM
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