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Visual IVR

Scope2Futue
Beginner
Beginner

Hi All

Has anyone converted cisco call studio application into Visual IVR ? Are there any open source API's available to convert existing cisco voice application to Visual IVR. Any help on this much appreciated.

Thanks in Advance!!!

1 ACCEPTED SOLUTION

Accepted Solutions

Tieying
Beginner
Beginner

I'm afraid it's impossible to cover call studio application into any other script/app directly. Call studio apps are in Cisco internal format, they just store the call flows (the icons and lines) in the GUI you seen. There is no public document to define the application format.

The VXML gateway (Cisco gateway in normal case) pulls down the real VXML document from CVP via http. Maybe you can investigate the Visual IVR solutions, and check if it can pull down the VXML from CVP http port (7000), and execute them in the server.

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2 REPLIES 2

Tieying
Beginner
Beginner

I'm afraid it's impossible to cover call studio application into any other script/app directly. Call studio apps are in Cisco internal format, they just store the call flows (the icons and lines) in the GUI you seen. There is no public document to define the application format.

The VXML gateway (Cisco gateway in normal case) pulls down the real VXML document from CVP via http. Maybe you can investigate the Visual IVR solutions, and check if it can pull down the VXML from CVP http port (7000), and execute them in the server.

Andreas Stuber
Enthusiast
Enthusiast

Hi - you can actually create your own VXML nodes that output not only VXML data for the Voicebrowser/ Voicegateway, but also and in parallel HTML code that can be interpreted by another device (ie, a mobile phone). the user can then interact either throuch voice or mobile app. We implemented such a test solution back in 2012 (the purpose was an USSD menu) - I assume this would still be working today.

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