Does anyone know of a way to have anything that would be "attention getting" at the Agent's desktop based on the caled number or CSQ?
For example, we have one incoming number (that is in a unique CSQ) and we want to be sure that called that come that queue are handled in a specific manner. Is there some way to make that call really stand out when it arrives at the agent's session either within the Agent Desktop application (maybe flashing or large text or bold text) or by popping open some kind of web page to alert the agent that this is one of those "special" calls?
Thanks for any ideas.
Brian
