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floatingpurr
Beginner

Voice CSQ Summary Report: views management

Hello. From the docs about Voice CSQ Summary Report

 

The Voice CSQ Summary Report presents agent statistics and call statistics for a Contact Service Queue (CSQ). The following three views are available for this report:

  • Snapshot—Presents the performance statistics of the agents that are associated with the specified CSQs.

  • Short and Long Term Average—Presents the call statistics of the CSQ for the current day based on short term and long term values.

  • Since Midnight—Presents the call statistics of the CSQ, since midnight.

 

 

Note

  • Your administrator can set the short term value to 5, 10 or 15 minutes.

  • Long term value is set to 30 minutes.

 

I'm just wondering where I can see those different views and where the admin is supposed to set the short/long term value

1 ACCEPTED SOLUTION

Accepted Solutions
Thomas G. Johannesen
Contributor

Hej

 

The short term parameter can be change in appadmin under system parameters

Capture.PNG

 

The 3 different views should you be able to choose in a dropdown in top of the report.

 

hope that helps

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View solution in original post

5 REPLIES 5
Thomas G. Johannesen
Contributor

Hej

 

The short term parameter can be change in appadmin under system parameters

Capture.PNG

 

The 3 different views should you be able to choose in a dropdown in top of the report.

 

hope that helps

-----------------------------------------------------------
Please rate all useful posts and mark as answer if it solves your issue

View solution in original post

Thomas G. Johannesen
Contributor

The report view

 

Capture.PNG

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Please rate all useful posts and mark as answer if it solves your issue

Great! How can I access the appadmin, maybe from the CUIC?

Oh, it was simply in the CCX > System > System Parameters

Thomas G. Johannesen
Contributor

it is the normal ccx administartion page

 

https://<uccxserver>/appadmin/main

 

And then under system -> system parameters you find it

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