Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller responses for agents to listen to and transcribe. I have never done one before. Any push in the right direction would be great.Thanks!
Login to http:// IP_ADDRESS_PHONE/admin/advanced/
Navigate to Info --> Debug Info -->Start Packet Capture
Download the PCAP file
FYI – the pcap is done at a wire level, not at an application level, therefore traffic encrypted by th...
In order to install a custom certificate to the MPP phone, you will need to configure the XML file to fetch the Custom CA Rule to the phone. See an example below:
There are three ways you can Factory Reset your phone
Using the Phone UI
Navigate to Settings --> Device Administration --> Factory Reset
Using the Web UI
Login to http://IP_ADDRESS_PHONE/admin/advanced
Go to Info à Debug Info