We have Home agents using Cisco Agent Desktop application.
Is it possible for them to associate voice call/speech path via their Home Number/Mobile Number instead of using Cisco Hard/soft phone.
Please suggest if above is possible using either UCCX or UCCE.
Not sure about UCCE.
UCCX doesn't have it currently, I've heard it rumoured for 9.5 or 10.
Refer the below Data sheets of CAD for both UCCX and UCCE.
Also refer the cloumn "IP Phones for Cisco Agent Desktop3" in the below link,
Do not see any options mentioned here apart from IP Phones\ CIPC.
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Since the newest Jabber will have support for Agent Softphone, and jabber 9.1 supports the CUCM 9.0 "Extend and Connect" feature, can we make a stretch and say UCCX CAD will also support this for a home agent?
•1) Contact Center agent working from home
-low bandwidth at house, VOIP not an option (hard phone or soft client) and cell phone is not an option
-Extend connect sends call to home phone and CAD agent allows enterprise features needed for contact center agents