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Voice Monitoring Devices in UCCX 8.51 SU1

dconstantino
Level 4
Level 4

Why do the devices not show up in the Desktop Admin web page under Voice Montoring Devices? I get the following error when I try to monitor.

Supervisor has failed to start voice monitor on the device :2337

It is not the NIC card because it happens across the board

3 Replies 3

frzhang
Cisco Employee
Cisco Employee

Are agents using extension mobility? There are multiple defects opened for 8.5.1 monintoring issues.

CSCtq46866

CSCtq55066

No

They r using IP Communicator

Sent from my iPhone

Hello,  Curious what the resolution was.  Thanks, Eddie

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