Voicemail call center

[CarlosCuadros7190]

Dear greetings, please your help, I currently have an ivr working without problems, due to the increase in calls to the call center, the following problem occurs, in one of the ivr menus due to the saturation of the calls, automatically to the calling customer takes you to voicemail (default recording), is there any way to modify that recording? And in which option of the Cisco unity should I do it ?, or increase the number of calls waiting ?, Thank you.

[Sean Lynch]

Look at your script. Run it in the interactive debugger. See if you can duplicate the issue. I can only provide a guess at this time without any more details--you are probably dropping out of a branch output that has not been configured for any next steps, and the subsequent step may be your redirect voicemail step.
Check your MIVR logs. Evidence is there.
-Sean