05-31-2018 03:38 AM
Subject :-
1) VXML application hotevent "connection.disconnect.hangup" causes infinite loop , Comprehensive Model , CVP 11.6 along with VVB.
We have a Observation , when we catch HotEvent "connection.disconnect.hangup" in vxml application, it catches the hotevent but session gets into loop and application re-catches the HotEvent at "CVP SubDialog Return" element.
this loop continues unless we restart the VXMLService or we restart the VVB Engine.
I believe we are hitting Cisco bug CSCve28300.
Did anyone encounter this ? any pointers for workaround ?
bug says there is no workaround, I am in process of reaching out to TAC.
05-31-2018 12:11 PM
What are you trying to do in catching the hangup event? There may be another way to do this.
06-06-2018 01:07 AM
Thanks Brent, we had discussion on other thread and did found a work-around.
I had to execute few DB Insert calls and few web-service calls post disconnect event.
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