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Beginner

want to custimized agent reports on IPCC express

                   Hi,

               I want to custimizied IPCC express 8.0  agent reports means i want certian colums need to removed and added some other infomration in an report

Is it possible or not

thanks

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Enthusiast

want to custimized agent reports on IPCC express

Yes it's possible. You need to create your custom reports using Crystal Reports.

See the Historical Reporting Administrator and Developer Guide here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

Brian

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Beginner

want to custimized agent reports on IPCC express

HI Brian,

thanks for you reply.This crystal reports is a third party software which extract data from UCCX server and build report as per customer requirement

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Enthusiast

Re: want to custimized agent reports on IPCC express

Yes, Crystal reports is a 3rd party application used to develop new reports. You can then import these custom reports in to the cisco historical reporting client and run them from there.

Brian

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Contributor

want to custimized agent reports on IPCC express

Asim,

2Ring does custom historical/real-time reporting for UCCX and UCCE customers as a service. The choice of platform is yours (CUIS, MS SQL, ..). If it sounds interesting, please have a look at www.2Ring.com/reporting or just drop me an email to start the conversation.

Michal