11-13-2012 12:12 AM - edited 03-14-2019 10:49 AM
Hi,
I want to custimizied IPCC express 8.0 agent reports means i want certian colums need to removed and added some other infomration in an report
Is it possible or not
thanks
11-13-2012 12:27 AM
Yes it's possible. You need to create your custom reports using Crystal Reports.
See the Historical Reporting Administrator and Developer Guide here:
Brian
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11-13-2012 02:21 AM
HI Brian,
thanks for you reply.This crystal reports is a third party software which extract data from UCCX server and build report as per customer requirement
11-13-2012 03:25 AM
Yes, Crystal reports is a 3rd party application used to develop new reports. You can then import these custom reports in to the cisco historical reporting client and run them from there.
Brian
11-13-2012 08:57 PM
Asim,
2Ring does custom historical/real-time reporting for UCCX and UCCE customers as a service. The choice of platform is yours (CUIS, MS SQL, ..). If it sounds interesting, please have a look at www.2Ring.com/reporting or just drop me an email to start the conversation.
Michal
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