we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.
any help much appreciated
Go to Solution.
You can use the SIP header function in UCCE, here's a post that walks through the details.https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101
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This should be close, but you'll have to tweak it.
What we've done is looked at the SIP headers and grab it from there and set it as a PV. That's the only way I know it can be done.
could you help me with your set variabl node sir .is it like -- object type - call and variable as sip header? and how do we pass that next
If you show me what your sip headers look like I can certainly help you.
these are the headers where we can see the caller name sir
attached header info here sir
thank you, sir!!
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