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want to display caller name on finesse in UCCE

kavle
Beginner
Beginner

Hello,

we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.

any help much appreciated 

regards,

Kavle

2 Accepted Solutions

Accepted Solutions

You can use the SIP header function in UCCE, here's a post that walks through the details.
https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101

View solution in original post

This should be close, but you'll have to tweak it.

mid(before("<",after("From:",Call.SIPHeader)),2,len(before("<",after("From:",Call.SIPHeader)))-3)

View solution in original post

8 Replies 8

What we've done is looked at the SIP headers and grab it from there and set it as a PV. That's the only way I know it can be done.

david

could you help me with your set variabl node sir .
is it like -- object type - call and variable as sip header? and how do we pass that next 

If you show me what your sip headers look like I can certainly help you.

david

kavle_0-1694614758945.pngkavle_1-1694614792643.png

these are the headers where we can see the caller name sir

attached header info here sir

You can use the SIP header function in UCCE, here's a post that walks through the details.
https://community.cisco.com/t5/contact-center/cvp-custom-sip-header/td-p/1885101

This should be close, but you'll have to tweak it.

mid(before("<",after("From:",Call.SIPHeader)),2,len(before("<",after("From:",Call.SIPHeader)))-3)

 

thank you, sir!!

 

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