07-12-2016 09:55 AM - edited 03-14-2019 04:20 PM
Is there a max level of folders you can store wav files in a media server With set variable after the language folder
Micro-app. Media_server x.x.x.x
Micro-app. Locale en-us
Micro-app. App_media_lib app/companyA
I want to group the different wav files for each company and their individual departments who use the ucce
App/companyA/servicedesk/welcome
/servicedesk/closed
/ servicedesk /holiday
App/companyb/bookings/hello
/conference/welcome
From above it looks like after app/companya you have to group everything under companya - who can not create another sub folder? Based upon the micro-app only giving 3x level - server address, language and app/xxxxx
In the send to vru you can only have the actual wav file name e.g ' pm, welcome'
Any advice to have different companies and their different uses
Thanks
07-13-2016 01:44 AM
Hi IPT,
Good question... your demand is achievable in VXML but not sure in ICM.
regards,
Ritesh Desai.
07-13-2016 11:59 AM
Ritesh
Thanks, the previous engineer where I'm working set it up but didn't test it so I took it that he did, after investigation I realise no. You can only do one level after app/
Htpp://x.x.x.x/en/app/this level only
07-13-2016 02:54 PM
Hello,
You can make more than one level, this is tricky because the limitation that you have is probably because the size of the Micro-app. App_media_lib is not big enough.
Try to increase the size of that ECC variable and test.
One more solution is to use the PV, here is an example
If you are using run external script (PM,-10) play menu for variable 10.
You already configured the media server and the locale, in case you need more you can configure the PV 10 to be /folder/welcome.wav
Amer
08-11-2016 11:18 AM
Hi, just to give an update
App/folder- this is the max level you can go down to. To go further as in my request is that you have to use a call variable as it was suggested
App/companya/servicedesk
App/companya/security
App/companyb/bookings
The micro app level should be set to app then use a PV such as 10 to create the actual path e.g 'companya/security' 'companya/bookings'
Then use network vru PM, - 10
Thanks to all for the suggestions
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