I want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases.
Sultan Al Arif
I am also looking for the same thing , i also don`t want to expose the database. please let me know if ur able to do so.
If there is no Web Service element, you can use the Expression Editor to call a custom class that does all the heavy lifting.
One way to do this would be to use the Get URL Document step to request an XML file from a web server.
Upon receiving this request the web server would then retrieve the required data via SQL (fairly easy to do using ASP.NET and IIS), format it in an XML page and return it to your script.
The script would then use Get XML Document Data steps to parse the XML file for the required data.
The organisations that operate the databases with which you want to integrate may have some concerns about the security of this though as the data will not be encrypted in transit.