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Webchat, chat UCCX CSQ limitation (MAX CSQ)

Hello!

Can anyone ca confirm if there is a limitation for the number of WEBCHAT type CSQs for version 11.6 (2)?

Info in SRND:              

100 for email but no information for CHAT.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/design/guide/uccx_b_ccx-solution-design-guide-1162/uccx_b_ccx-solution-design-guide-1162_chapter_01001.html

 

Info in ADMIN GUIDE:

*No notes when you select a Chat CSQ type But we get notice of the limitation for an email CSQ.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/configuration/guide/uccx_b_unified-ccx-administartion-guide/uccx_b_unified-ccx-administartion-guide_chapter_01111.html

 

Field Name

Description

CSQ Type

Choose Chat.

Table 2. CSQ Type—Email

Field Name

Description

CSQ Type

Choose Email.

Note 

You can create up to 100 email CSQs. If you exceed the limit, the following error is displayed:

Cisco Unified CCX supports a maximum of 100 Email CSQs. Exceeded maximum limit for Email CSQs.

 

 

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