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Webex Calling and Premise UCCX

rudygiacchetti
Level 1
Level 1

A have a customer who is looking to migrate to Webex Calling but would like to maintain their existing premise based UCCX.  Is it possible to integrate the two?

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame
Not exactly. UCCX would still require a CUCM cluster and at least agent phones registered to that cluster to function. The Local Gateway option for Webex Calling would allow you to route calls internally between the two systems though as well as reuse your existing PSTN circuit and DIDs.
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