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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Webex Calling and Premise UCCX

A have a customer who is looking to migrate to Webex Calling but would like to maintain their existing premise based UCCX.  Is it possible to integrate the two?

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Re: Webex Calling and Premise UCCX

Not exactly. UCCX would still require a CUCM cluster and at least agent phones registered to that cluster to function. The Local Gateway option for Webex Calling would allow you to route calls internally between the two systems though as well as reuse your existing PSTN circuit and DIDs.
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