07-30-2022 10:02 AM
Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be used to reach a large volume of customers with customized messages like balance?
Thanks
Santiago.
Solved! Go to Solution.
08-11-2022 12:59 PM
WebexCC does not support IVR based outbound campaigns as of today.
please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048
Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.
Thanks & Regards,
Arunabh.
08-02-2022 12:37 PM
You want to have some kind of outbound campaign to tell customers they have an outstanding balance?
That's certainly possible, what do you have already or what have you tried?
08-03-2022 06:51 AM
@Quigath , where do you see that documented? The Webex Contact Center Campaign guide mentions agent-based campaigns, but I think @santiago_figueroa is looking for an IVR-based campaign.
Here's the campaign documentation link for instance.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/campaign_user_20/webexcc_b_20-campaign-manager-user-guide/webexcc_m_20-campaign.html
08-11-2022 12:59 PM
WebexCC does not support IVR based outbound campaigns as of today.
please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048
Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.
Thanks & Regards,
Arunabh.
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